General Information

This agreement governs your use of Comfort Workshop’ website(s) and services, including all orders made or processed online and offline. No exceptions to these terms are effective unless Comfort Workshop has agreed to them in writing.

Comfort Workshop may change these terms from time to time. If Comfort Workshop makes changes to these terms, you will be notified and asked to accept the new terms as a condition of continuing to use Comfort Workshop’ website and services.

You may not:

  • Interfere with the website and service by using viruses or any other programs or technology designed to disrupt or damage any software or hardware;
  • Modify, copy, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the site and service;
  • Use a robot or other automated means to monitor the activity on or copy information or pages from the site and service, except search engines, traffic counters, or similar basic performance monitoring technology;
  • Impersonate another person or entity;
  • Use any meta tags, search terms, keywords, or similar tags that contain Comfort Workshop’s name or trademarks;
  • Engage in any activity that interferes with another user’s ability to use or enjoy the site and service, including activity that places a disproportionate burden on the site and service compared to ordinary use from a single, ordinary user;
  • Assist or encourage any third party in engaging in any activity prohibited by this agreement; or
  • Use the website and service to promote hate speech, obscenity, or any content that violates Comfort Workshop’s Ethical Guidelines, which Comfort Workshop may change from time to time in its sole discretion.

By placing an order or signing a quote, a customer makes a binding offer for a contract of sale between the customer and Comfort Workshop. Comfort Workshop sends an order confirmation via e-mail to the customer upon placing an order.

Order Quotation: Any quotation not accepted within 30 days is subject to review.

Order Cancellation: In the case of an order cancellation, if comfort w/shop has already started working on the order, the company shall be entitled to full reimbursement for any costs already incurred, including penalties or restocking charges. This reimbursement shall be taken from the advanced deposit and the balance refunded to the customer.

Right to Reject an Order: Comfort Workshop reserves the right to reject orders for any reason or no reason. If Comfort Workshop rejects an order, it will notify the customer.

Order Delivery Time:
Small Batches: We strongly urge customers to leave some room between the time they order, and the time they require the order to be ready. Although our general delivery time is 5 to 7 business days for small batches, delays in proofing, courier delivery and other uncontrollable events can occur. No order is considered placed until we have received all related order information and confirmation of payment, along with artwork. Once an order is placed, it cannot be modified unless work has not begun or stock has not been arranged. All orders are deemed complete within 3% of order quantity, and billed accordingly. It is highly recommended that you order extra shirts as low quantity reorders may be expensive.

Volume Orders: Delivery Time for volume orders will be treated on a case by case basis and will be enclosed in the order’s official quote.

Experimental work performed at customer’s request, such as sketches, drawings, composition, screens, presswork, and materials, will be charged at current rates and may not be used without consent of comfort w/shop.

Sketches, copy, dummies and all preparatory work created or furnished by comfort w/shop, shall remain his exclusive property and no use of same shall be made, nor any ideas obtained there from be used, except upon compensation to be determined by the company.

Estimates for printing are based on the customer supplying same size or larger black and white artwork that is “camera ready” or “scanner ready” and requiring no touch-up or clean-up. Additional time needed to make artwork ready shall be billed at current rates. All graphics taken from a website will have to be touched up for an additional fee. Please ask if in doubt about extra charges.

Artwork, type, screens, negatives, positives, color separations and other items when supplied by printer shall remain his exclusive property, unless otherwise agreed in writing.

Alterations represent work performed in addition to the original specifications. Such additional work shall be charged at current rates and be supported with documentation upon request.

Customer shall approve proofs before processing any order. A proof can be revised as desired but production is only initiated when the proof is final, marked by “OK”, dated and signed by the customer. Comfort w/shop regrets any errors that may occur through production undetected, but cannot be held responsible for errors if the work is processed per customer’s O.K. or if changes are communicated verbally. Comfort w/shop shall not be responsible for errors if the customer has not ordered or has refused to accept proofs or has failed to return proofs with indication of changes or has instructed the company to proceed without submission of proofs. If proofs are not verified within 36 hours, the order will be deemed correct, and will be processed as is.

Unless specifically provided in comfort workshop’s quotation, press proofs will be charged for at current rates. An inspection sheet of any form can be submitted for customer approval, at no charge, provided customer is available at the press during the time of make-ready. Any changes, corrections, or lost press time due to customer’s change of mind or delay will be charged for at current rates.

Because of differences in equipment, garments, inks and other conditions between color proofing and production press room operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery.

Overruns or under runs not to exceed 3% on quantities ordered and/or the percentage agreed upon over or under quantities ordered shall constitute acceptable delivery. Comfort workshop will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of overage must be doubled.

Comfort Workshop will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer, while such property is in the company’s possession; the company’s liability for such property shall not exceed the amount recoverable from such insurance.

a-www.comfort-garments.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

b-Multiple shipments may result in multiple postings to the cardholder’s monthly statement.

c-Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. local customer’s place of business or F.O.B. company’s platform for out-of-town customers. Proposals are based on continuous and uninterrupted delivery of complete order, unless specifications distinctly state otherwise.

Charges related to delivery from customer to printer, or from customer’s supplier to printer, are not included in any quotations unless specified. Special priority pickup or delivery service will be provided at current rates upon customer’s request.

Materials delivered from customer or his suppliers are verified with delivery ticket as to cartons, packages or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and Comfort Workshop can’t accept liability for shortage based on supplier’s tickets. Title for finished work shall pass to the customer upon delivery to carrier at shipping point or upon mailing of invoices for finished work, whichever occurs first. Although couriers are reliable, they do make mistakes, therefore, we cannot be held responsible for late arriving shipments, we can only guarantee that the order has left our premises on time.

Production schedules will be established and adhered to by both parties: company & customer, provided that neither shall incur any liability or penalty or delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of Government or civil authority and acts of God or other causes beyond the control of the company or customer.

Online Customers:
a. The order’s full payment comprising project set up, production & shipment fees shall be made in advance upon placing the order or upon delivery only when this option is selected.
b. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency).
c. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
d. United Arab of Emirates is our country of domicile.
e. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
f. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
g. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Offline or volume orders Customers:
An advanced deposit of 50% of the total order is required on all custom orders unless agreed otherwise. Comfort Workshop will not commence work until this amount has been paid. Unless otherwise arranged, buyer shall pay the balance due on the order at the time of delivery.

Comfort Garments shall disclaim any and all express or implied warranties of merchandise or warranty of fitness for a particular purpose. Although Comfort Garments uses quality materials, due to the wide variation in laundering conditions and detergents, printer does not guarantee against fading or shrinkage of garments during laundering. Any claims against your order must be made within 5 days of receipt and is subject for further investigation before a final decision could be made. No exchanges, refunds, or compensation beyond 5 days will be accepted.

Due to the practice of batch processing when goods are dyed, Comfort Garments cannot guarantee consistency of color on garments from dye lot to dye lot or from one order to the next.

Printer reserves the right to substitute materials of equal or better quality unless advance notification is previously agreed to in writing.

Buyer shall have the right to purchase reject material at a reduced cost to be determined by Comfort Workshop. If buyer declines to purchase rejects, Comfort Workshop has the right to sell them as seconds or irregulars in any manner he sees fit. If buyer provided the goods in print on he shall be entitled to all rejects. Reject rates on buyer’s goods shall be within expected industry standards. Comfort Workshop shall not be obligated to purchase rejects from buyer unless a specific reject rate ceiling is agreed to in writing.

Unless otherwise noted, all items shall be “bulk” packaged. Individual folding, tagging, bagging, etc., shall be charged at current rate when required.

The customer shall indemnify and hold harmless Comfort Workshop from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against Comfort Workshop on grounds alleging that the said printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, invades any person’s right to privacy or other personal rights except to the extent that the printer has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue the defense thereof.